1. Introduction
This Shipping & Delivery Policy explains how SaleFunnel, an AI-powered SaaS product by Productimate AI Solutions, delivers access to our services to customers.
As a purely digital software platform, SaleFunnel does not ship any physical products. All services are delivered online via your registered account and associated email address.
2. Nature of Service & Digital Delivery
- SaleFunnel is a cloud-based Software-as-a-Service (SaaS) platform for B2B lead generation and sales automation.
- There is no physical shipping involved for any plan or feature.
- Upon successful payment, your subscription is provisioned and access is delivered digitally through our web interface and associated APIs.
3. Account Creation & Access Activation
- After payment is confirmed by our payment gateway partners (such as Razorpay), your SaleFunnel account or workspace is activated automatically, in most cases within a few minutes.
- You will receive confirmation and onboarding emails at the registered email address with instructions to log in and start using the platform.
- If you do not receive access or confirmation within a reasonable time, please check your spam folder and then contact our support team.
4. Service Availability
We aim to provide SaleFunnel with a high level of uptime and performance. However, service availability may be affected by scheduled maintenance, infrastructure issues, or factors beyond our reasonable control.
- Planned maintenance windows are kept minimal and, where possible, communicated in advance.
- In case of unplanned downtime or incidents, we work to restore services as quickly as possible.
- Delivery of certain advanced features may depend on successful configuration of integrations or third-party tools by you.
5. Geographic Availability
- SaleFunnel is currently available to customers in India.
- We are actively working to make SaleFunnel available in additional regions, including the United States, Europe, and the Middle East.
- Access in new regions may be subject to additional terms and compliance requirements, which will be communicated when we launch in those markets.
6. Infrastructure & Data Handling
To deliver SaleFunnel, we use a modern cloud-based infrastructure and industry-standard security practices, including:
- Email delivery and notifications via Amazon Simple Email Service (SES) and Amazon Simple Notification Service (SNS).
- Storage of files and certain assets on Amazon S3.
- Database and authentication powered by Supabase.
- Hashing and/or encrypting important or sensitive data in line with industry best practices.
For more information on how we handle and protect your data, please refer to our Privacy Policy.
7. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our services, infrastructure, or regulatory requirements. Any updates will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this policy or the delivery of your service access, please contact us:
Productimate AI Solutions
Email (general & support): contact@productimate.io
Email (sales & commercial queries): sales@productimate.io